Shipping Policy
Shipping Policy
Last updated: July 2025
Tecno Outlet Colombia ships throughout the Colombian national territory through certified logistics operators.
1. Coverage areas
We ship to all cities and municipalities in Colombia covered by our logistics operators. Main cities: Bogotá, Medellín, Cali, Barranquilla, Cartagena, Bucaramanga, Pereira, Manizales, Armenia, Cúcuta and more.
2. Estimated delivery times
- Bogotá: 1 to 2 business days
- Main cities (Medellín, Cali, Barranquilla): 2 to 3 business days
- Other cities: 3 to 5 business days
- Municipalities and rural areas: 5 to 8 business days
Times are estimated and may vary due to weather conditions, strikes or national holidays.
3. Shipping costs
- FREE shipping on purchases equal to or greater than $299,000 COP
- Smaller purchases: the cost is automatically calculated at checkout according to the destination city
4. Order processing
Orders placed before 3:00 p.m. (Colombia time) on business days are processed the same day. Orders placed after this time or on weekends/holidays are processed on the next business day.
5. Order tracking
Once your order has been dispatched, you will receive an email with the tracking number and the online tracking link. You can also check it by replying to your purchase confirmation email.
6. Failed delivery
If the carrier cannot deliver the order after 2 attempts, the package will be returned to our warehouse. In that case, we will contact you to arrange a new delivery. Reshipping costs are borne by the customer.
7. Damage during transport
If the package arrives visibly damaged, note it on the carrier's guide and take photos before opening it. Notify us within the first 24 hours at info@tecnooutletcolombia.com to manage the claim with the transport company.
8. Contact
For questions about your shipment, write to us at info@tecnooutletcolombia.com or via customer service WhatsApp.